Remote Help & Support
Need Quick Support or Help with a Problem?
Excelerator BI provides remote support for Power BI, Power Pivot, and Power Query provided by experienced consultants.
How to go about?
- You should first contact Matt (use the contact form given below) and provide information about what you need help with.
- Matt will match you with a suitable consultant based on your needs and available time windows, and make a recommendation on how much time you should consider for the task.
- You purchase a block of time that you can draw down on. There are discounts on the rate the more you buy.
- We then set up a call where we remotely help you using PC Screen Share plus Audio.
Remote support rates are
- AU Customers AUD 300 per hour + GST
- Non AU Customers USD 250 per hour
- AU Customers AUD 180 per hour + GST
- Non AU Customers USD 150 per hour
You can purchase a block of time here and then we draw down on that time as needed. The actual time used is recorded in 5 min increment