Remote Help & Support
Need Quick Support or Help with a Problem?
Excelerator BI provides remote support for Power BI, Power Pivot, and Power Query provided by experienced consultants.
How to go about?
- You should first contact Matt (use the contact form given below) and provide information about what you need help with.
- Matt will match you with a suitable consultant based on your needs and available time windows, and make a recommendation on how much time you should consider for the task.
- You purchase a block of time that you can draw down on. There are discounts on the rate the more you buy.
- We then set up a call where we remotely help you using PC Screen Share plus Audio.
Remote support rates are
- AU Customers AUD 300 per hour + GST
- Non AU Customers USD 250 per hour
- AU Customers AUD 180 per hour + GST
- Non AU Customers USD 150 per hour
You can purchase a block of time here and then we draw down on that time as needed. The actual time used is recorded in 5 min increments and the total hours purchased can be used over one or more sessions as required. We will maintain a time sheet and keep you updated on the remaining time available. Each session is recorded and the video will be made available for you to download and use for your reference later.